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All Wax Crumble orders are made fresh, during promotions and high demand orders can take me 3 - 5 working days to hand make.

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UK Orders -  COVID19 - Royal Mail delivery time frames are understandably extended, Although we send items out as normal it can take them 5 more days than expected to deliver.

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EU Orders - COVID19 - European orders are currently suspended.

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Please check your email providers spam/junk folders for email replies.

Delivery delays are beyond my control - You can contact the delivery company concerned directly and request an update on tracked orders.

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Please ONLY contact us if your order has not arrived after 10 working days (UK)  have passed since your sending notification has been received and I will investigate further for you - this may involve a lost parcel claim.

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