MELTS

All Wax Crumble orders are made fresh, during promotions and high demand

orders can take me 5-7 working days to hand make.

 

Royal Mail delivery time frames are still understandably not guaranteed, Although I send items out as normal it can take Royal Mail 5 - 7 more days than expected to deliver!

 

Please do not email asking if I can investigate, There is nothing I can do, I like you have no choice but to be patient and wait.

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If you wish to contact Royal Mail directly I can send you a copy of the postage label with all the necessary QR details on, Just email with your order information.

Please check your email providers spam/junk folders for email replies.

 

Delivery delays are beyond my control - You can contact the delivery company concerned directly and request an update on tracked orders.

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Royal Mail set strict time frames for missing item investigations which we have to follow, If you chose an un-tracked postage option it is understandably impossible to change that after the order has been posted.