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All Wax Crumble orders are made fresh, during promotions and high demand orders can
take me 3-5 working days to hand make.
UK Orders - COVID19 - Royal Mail delivery time frames are understandably extended, Although we send items out as normal it can take them 5 more days than expected to deliver.
Please check your email providers spam/junk folders for email replies.
Delivery delays are beyond my control - You can contact the delivery company concerned directly and request an update on tracked orders.
Please ONLY contact us if your order has not arrived after 21 working days have passed since your sending notification has been received and I will pass the details to Royal Mail to investigate further for you - this may involve a lost parcel claim.
Royal Mail set strict time frames for missing item investigations which we have to follow, If you chose an un-tracked postage option it is understandably impossible to change that after the order has been posted.